House rules

> Language notice: this English text is provided for the convenience of international guests. S&J operates in Colombia and the Spanish version, Colombian law and the version accepted with the booking remain the controlling legal references.

1. Times

• Check-in: 1:00 p.m. to 9:00 p.m.
• Check-out: by 11:00 a.m.

Arrival outside that period requires prior approval from S&J.

2. Occupancy

Only the guests declared and accepted in the booking may stay, without exceeding the accommodation's maximum capacity. Additional visitors require authorisation and may not create over-occupancy.

3. Minors

Accommodation or day use is not provided to minors who are not accompanied or duly authorised by a parent or legal guardian. Supporting documents may be required.

4. Neighbours and conduct

• Respect neighbours and other people.
• Avoid excessive noise, especially at night.
• Parties or events require express authorisation.
• Unlawful activities are prohibited.
• Smoking is not allowed inside the units.

5. Pets

Properties published as pet-friendly accept pets subject to coordination. The responsible guest must prevent damage, safety problems and disturbance to third parties and maintain hygiene.

6. Property and damage

Furniture, appliances, keys and equipment must be used reasonably. Damage or loss should be reported immediately. Any financial responsibility is determined using evidence of the damage, its cause and applicable law; arbitrary charges are not imposed.

7. Safety

Do not manipulate electrical, gas or technical installations. Contact S&J immediately in an emergency or if you identify an unsafe condition.

8. Protection of children

S&J maintains zero tolerance for the commercial sexual exploitation or abuse of children and adolescents and will report suspected conduct to the authorities.

9. Extending the stay

Extensions must be requested in advance and depend on availability.

10. Serious breaches

Conduct that endangers people, involves unlawful activity or seriously violates these rules may result in termination of the accommodation service, subject to applicable law.